世典創新經營團

【經營方略】品質構面（Quality Dimensions)

編輯：洪世澤(PMP,CPMT專案管理專業講師)

洽詢: shihtse.hung@msa.hinet.net

    ◎產品品質八大構面:

            (1)性能(Performance)

            (2)機能(Features)

            (3)信賴性(Reliability)

            (4)合乎規格( Conformance to Specification)◎

            (5)耐用性(Durability)

            (6)服務性(Serviceability)

            (7)美觀(Aesthetics)

            (8)知覺到的品質(Perceived Quality)

    ◎服務品質五大構面:

            (1)可靠性 (Reliability)

            (2)反應性(Responsiveness)

            (3)保證性(Assurance)

           (4)關懷性(Empathy)

           (5)有形性(Tangible)。